Policy Guidelines

This policy guide explains the data management policy for user data on VIVA sites. In this Policy Guide, unless otherwise specified, “VIVA” refers to VIVA sites.

SITES COVERED BY THIS PRIVACY POLICY

This Privacy Policy applies to sites under VIVA:

*VIVA

Please note that our sites contain various links to other sites provided for your convenience. These links do not indicate that VIVA approves of the content or materials on those third-party sites. We strongly recommend that you always review and understand the privacy and information handling policies of those sites before providing any personal information.

INFORMATION WE COLLECT FROM USERS

Please note that our sites contain various links to other sites provided for your convenience. However, we are not responsible for the privacy and information handling policies on those sites. We strongly encourage you to always review and understand the privacy and information handling policies of those sites before providing any personal information.

Personal data that you voluntarily provide when you subscribe, participate in aggregation programs, order certain goods or services, fill out and complete surveys, register or participate in online discussions, participate in contests or quizzes or sweepstakes, or donate.
Information collected about your Browse activity on our site.

Registering on Our Site

Everyone can access and view our site, but a registration process is required to access our sites and services in full.

Quizzes, Sweepstakes, Contests and Special Offers

From time to time, VIVA collects personal information from readers for matters related to sweepstakes, quizzes, contests, or special offers. If this information is to be shared with third parties, VIVA will notify you at the time of data collection. If you do not wish your data or personal information to be shared with other parties, and you refuse to participate in such quizzes, contests, or other offers, you may do so.

Reader Surveys and Market Research

VIVA may collect information from readers in connection with surveys conducted. This data may be collected via the website, direct mail, telephone, or mail. The information you provide through survey answers can be shared, but only in aggregate, with senders and partners, unless otherwise notified at the time of collection.

Promotions and Special Events

We often receive information about various promotions and special events that are organized by sponsors or our partners. For us, we will offer our readers who wish to be invited to these events to provide the information required by the event organizers and will be notified at the time of collection.

Mobile Messaging Service

VIVA collects information about your interaction with the VIVA Mobile Messaging Service (SMS) (“SMS Service”). This information is not collected for improving SMS services. The collected information will not be sold, rented, leased, or given to third parties, unless required by law, and we also will not use your phone number to contact or send SMS to you without your knowledge and approval. Telecommunication service providers and other service providers may use your mobile messaging service data in accordance with their own data handling policies.

VIVA collects the phone number you use when sending text messages and related information between you and VIVA, we store your phone number, telecommunication provider data related to that number, and transaction dates and times. The automatically collected information we collect is only related to the use of our Mobile services. VIVA uses this data to analyze traffic for operating, developing, and improving our SMS services.

Cookies and Other Technologies

Cookies are small data segments stored on a computer that relate to user information. We use session ID cookies, which means that the cookie is deleted when you close your browser. Cookies are also used for session management on our website. Users must enable cookies to use our website.1

Users can also use cookies to remember their passwords so they can automatically log in to our site. We do not and will not use cookies to collect personal information from any us²ers that is not intended to be submitted to us.

IP Addresses

VIVA stores IP (Internet Protocol) addresses, or your computer’s location on the Internet, for system administration and troubleshooting purposes. We use IP addresses in aggregate (overall) to determine the locations of our sites’ users.

Log Files

Log data is used in aggregate (overall) form to analyze our website usage.

Use of Information
Statistical Analysis

VIVA can perform statistical, demographic, and marketing analyses of its users and subscribers, as well as their usage patterns, which are used for product development and attracting interest in user habits. We also use this information to enable more targeted advertising. VIVA also shares user information with companies in the VIVA group for analytical purposes, including analysis to improve customer relationships.

VIVA Products and Services

On a regular basis, we will provide various information and offers of VIVA products and other services to our readers. This information is for our internal use only. You can choose not to receive these offers.

Banner Ads

We may use demographic and preference information to enable the placement of advertisements on our website to be more targeted. This means users can see ads that are only of interest to them, and advertisers can deliver messages only to the right target audience for their products. This enhances user experience and advertising effectiveness. We only share information with third parties in aggregate (overall) format.

User-Generated Content (Blog, Jepret, Cerita Anda, Message Board, Video Chat, Forum, Reader Reviews and Comments).

We offer many message board facilities to readers in various areas of our site. Any information you submit and publish on the message board, along with your username (screen name or ID), is in the public domain and may be used by VIVA for promotional purposes across all online and offline media. For more information, please refer to the User Agreement for each of our facilities and services.

Email Address Handling Policy

We will not share, sell, rent, exchange, or authorize third parties to use your email address or other personally identifiable information without your consent. If you believe you have received an email from us in error, please contact support@VIVA.co.id.

Account and Service-Related Emails

VIVA reserves the right to send you emails regarding the status of your account. This includes order confirmations, renewal/expiration notifications, payment method issue notifications, other transactional emails, and notifications about general changes to our website and/or our Privacy Policy. If you are registered for any online discussion facilities or other services, you will receive emails specific to your participation in those activities.

Sharing Information with Third Parties
VIVA

If you have registered for any of our site’s services, VIVA will not sell, rent, exchange, or authorize third parties to use your email address or other personally identifiable information without your permission. However, we do share information about our users in aggregate (overall) form.

Service Providers

We contract with many other companies to provide various services that enhance your experience on the VIVA site, including credit card issuers and transaction and billing processors, shipping and document delivery services, advertising and marketing agencies, or promotional management.

We provide these companies with the information they need to perform their services. These companies are prohibited from using the data we provide for any purpose other than VIVA-related services, and they are not permitted to share or resell this data.

Information Protection and SecurityData Security

To prevent unauthorized data access, maintain data accuracy, and ensure proper information use, we employ physical, electronic, and managerial procedures to safeguard the information we collect online.

To change and delete personal data, you can follow these steps:

If you are a registered user on our portal, you can review and change your personal information through the user profile settings on our portal, via the following link: www.viva.co.id/user/profile-user

You can also request the deletion of your stored personal data/information by contacting Us through:

PT. VIVA Media Baru

Pulogadung Industrial Estate,

tvOne Building Jl. Rawa Terate II No.2

East Jakarta 13260 Indonesia

Tel : +62-21 4601326 ext 100

Fax : +62-21 4601327

E-mail : support-team@viva.co.id

Other Information: Compliance with Legal Processes

We may disclose personal information if required by law or believe that such action is necessary to:

1. comply with law or legal process;
2. protect and defend our copyrights and property rights;
3. protect against misuse or unauthorized use of our website; or
4. protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or impersonate another person, information about you may be disclosed as part of an investigation into your actions).

Proprietary Rights

All design concepts, images, artwork, audio, video, and programming code on this site are our copyrighted property (unless otherwise specified). You are not allowed to modify, copy, alter, or add to the design concepts, images, artwork, audio, video, and programming code.

User Obligations

You must comply with the laws and regulations in the territory of the Republic of Indonesia. You are prohibited from uploading or transmitting through VIVA material or other things that:

Violate or infringe on the rights of others, including without limitation intellectual property rights, including but not limited to patent rights, trademarks, trade secrets, and copyrights;

Violate the law, threaten, insult, harass, defame, slander, deceive, commit fraud, or incite hatred towards certain individuals or groups;

Harass, demean, or intimidate individuals or groups of individuals based on religion, gender, ethnicity, race, or other matters;

Violate moral norms, obscenity, and pornography;

Advocate or suggest illegal acts;

Contain words or images that cause horror, are rude, dirty, filthy, and expletives;

Offend, provoke conflict, and/or hostility between Ethnic groups, Religions, Races, and Intergroups (“SARA”);

Spread certain ideologies or teachings that are, in principle, prohibited by applicable law in the territory of the Republic of Indonesia;

Contain viruses or other computer code, files, or programs that can interrupt, damage, or limit the functionality of computer software or hardware;

Violate the provisions of this privacy policy and other provisions stipulated by VIVA.

In using VIVA, you agree to:

Provide accurate, current, and complete information about yourself when filling out registration forms on VIVA;

Maintain the security of your password and identification;

Maintain and regularly update accurate, current, and complete information about yourself and other information;

Accept all risks of unauthorized access to registration information and data;

Be responsible for the protection and backup of data and/or equipment used.

MONITORING

You agree that we are not responsible for content provided by other parties. We have no obligation to monitor such content, but we reserve the right to refuse to upload or edit submitted content. We have the right to remove content for various reasons, but we are not responsible for any failure or delay in removing such material.

LICENSE TO USE VIVA

You are permitted to use VIVA and the content offered by VIVA only for personal and public purposes, but not for commercial purposes.

You are permitted to copy and paste VIVA content with the obligation to cite VIVA as the source and the author/editor, and to include internal links.

HOW TO CONTACT US AT VIVA OR LIMIT MARKETING INFORMATION

If you have questions regarding our policy guidelines in this service and their implementation, or if you wish to limit the disclosure of your personal information to non-member third parties or third parties related to marketing (sales), you may contact the Personal Policy Guidelines Coordinator and submit a request for us to limit the disclosure of your information. In this case, we may ask you to provide additional information for data verification, or to verify that the email account you provided truly belongs to you.

If you have registered, you will receive emails from us, and if you do not wish to receive emails about sales (marketing) information from this service, please follow the “unsubscribe” instructions found within the various sales emails you may receive from this service. If you have registered to receive emails from us and no longer wish to receive other similar emails, you can follow the instructions to stop receiving such emails by replying “STOP” to the email address that sent you the message.

THIRD-PARTY TERMS OF USE AND PRIVACY POLICY

This Service uses the YOUTUBE API. By installing, using, or accessing this Service, you are also bound by the Terms of Service and Privacy Policy of YOUTUBE.

OTHER INFORMATION: Privacy Policy Changes

This Privacy Policy may be changed or updated at any time. Any changes will be displayed on this page.